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CONTACT US

Tel. +27 (0)82 552 3603

+27 (0)21 7830153

info@francoisev.co.za

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VISIT US

Monday - Sunday: 09.00 - 17.00

Shop 30, Imhoff Farm

Kommetjie Road,

Kommetjie,

Western Cape

(on route to cape point)

Francoise V

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CUSTOMER SUPPORT

Shipping & Delivery

Deliveries

Our products are shipped countrywide, however we do ship artwork prints internationally. All items and orders are shipped as soon as they are picked and packaged. Every endeavour is made to ensure your product leaves our gallery as soon as possible. In the event that our items are out of stock but you are set on owning that product, please send us an email and we will inform you when the product is again available.

The customer will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing Francoise V Gallery & Interiors policy. Francoise V Gallery & Interiors distribution partner will contact the customer to arrange delivery on any week day between 09h00 and 16h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged time and date.

We try our best to get your product to its new home within 10-14 working days.

Shipping costs will be visible and transparent when in the checkout process.

Cape Town-based customers can pick up the product at no charge from our shop. The pick up address is :

Francoise V Gallery & Interiors, Shop 30, Imhoff Farm, Kommetjie, Western Cape.

The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.

The customer is required to inspect products on delivery.

The customer must ensure that the place of delivery is accessible; that the product delivered can fit into lifts, staircases or through doors and that all the relevant areas have been cleared prior to delivery. This includes the removal of breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at his own cost. The customer accepts the risk of all damages that may result due to non-compliance by customer. The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.

 

Product Information

We try to ensure that the customer views updated product information on the website at any point in time.  We endeavour to ensure that all information pertaining to our products is current and correct.

 

Prices and method of supply

The prices displayed on the Francoise V Gallery & Interiors website is quoted in South African rands, which is valid and effective only in relation to supply in South Africa. Full payment of the price and delivery charges is required before any products will be delivered to the customer. We utilize the Paypal gateway for our transactions and accept debit card, credit card and instant EFT as payment methods. Regrettably we do not accept cash or cheques.

 

Care instructions and maintenance

Care instructions and maintenance advice regarding the use and application of products are provided for all products.