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CONTACT US

Tel. +27 (0)82 552 3603

+27 (0)21 7830153

info@francoisev.co.za

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VISIT US

Monday - Sunday: 09.00 - 17.00

Shop 30, Imhoff Farm

Kommetjie Road,

Kommetjie,

Western Cape

(on route to cape point)

Francoise V

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CUSTOMER SUPPORT

Returns & Refunds

Warranty

Francoise V Gallery & Interiors will only be liable to honour a warranty if:

  • The defect existed at the time of delivery;

  • The defect did not arise due to normal wear and tear or misuse/abuse by the customer;

  • The customer duly complied with the care instructions and maintenance referred to in the Care instructions and maintenance section;

  • The customer provides the original invoice;

Exchanges and returns

Francoise V Gallery & Interiors will exchange any damaged or flawed products returned in an unused condition within 10 days of purchase or delivery together with the proof of purchase. Should you wish to exchange or obtain a refund for your purchased product within 10 calendar days, we will happily credit you for the cost of the product.

Please write to info@francoisev.co.za to arrange your return.

Product exchanges requiring delivery will be transported to the original delivery address within South Africa. It is acknowledged that exchanges are subject to product availability at the time of the request for exchange.

Francoise V Gallery & Interiors will check the condition of products presented for exchange or returned. Products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection. Francoise V Gallery & Interiors is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase. Handling fees may be applicable on exchanges/returns.  Products purchased during a sale will be subject to the terms and the conditions of the sale.

To be eligible for a return in any case, your item must be unused and in the same condition that you received it. If you would like to return your product in these circumstances, you may be obliged to cover the shipping costs depending on the circumstances of the return.

If 10 calendar days have gone by since your receipt of delivery, unfortunately we can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card.

Refunds are processed at month end and will take a few days to reflect between different banks.

 

Returns procedure

The customer should present the digital invoice by email as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without a copy of the original digital purchase email or order number.

Please write to info@francoisev.co.za to arrange your return. To speed up the process please include the following details in your email:

  • digital copy of purchase email

  • Reason for return

  • Whether you would like a refund or exchange